# John Lewis & Partners (johnlewis.com)

Is johnlewis.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 8 of 10 public checks clear, 1 to be cautious about, 1 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

- Truth score: 92 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mixed, from Trustpilot 3.9 · 106,000 reviews; SmartCustomer 2.1 · 79 reviews; Reviews.io 2.65 · 2,473 reviews
- Claimed: no
- Assessed: 2026-10-10

## Summary

johnlewis.com is run by John Lewis PLC, part of John Lewis Partnership, an active UK company registered at Companies House 98 years ago, and was founded in 1864 in London, England. Its website address was registered 28 years ago, and is locked against transfer to someone else. It is among the 10,000 most-visited sites on the internet (Cloudflare Radar). The postcode on its website matches its registered office. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 2,473 reviews on Reviews.io average only 2.65 stars out of 5. Its 79 reviews on SmartCustomer average only 2.1 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: policy about, policy contact, policy privacy, policy shipping read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- An active UK company registered at Companies House, set up 98 years ago (source: companies_house)
- Its website address was registered 28 years ago (source: rdap)
- It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- The postcode on its website matches its registered office at Companies House (source: facts)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A large number of independent reviews (2,473 on Reviews.io), but it falls short with only 2.65 stars out of 5 (source: reviews)
- A low number of independent reviews (79 on SmartCustomer), but it falls short with only 2.1 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if johnlewis.com is legit

To check if johnlewis.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about johnlewis.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: An active UK company registered at Companies House, set up 98 years ago (Clear)
- Who they are: Domain registration: Its website address was registered 28 years ago (Clear)
- Who they are: Website details: We read 2 of its pages: returns and terms (Clear). Pages found: returns (https://johnlewis.com/customer-services/returns), terms (https://johnlewis.com/customer-services/shopping-with-us/terms-and-conditions)
- Reputation and track record: Customer reviews: Trustpilot 3.9 stars from 106,000 reviews · SmartCustomer 2.1 stars from 79 reviews · Reviews.io 2.65 stars from 2,473 reviews (Be cautious)
- Reputation and track record: Visitor traffic: It is among the 10,000 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 27 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 1,453,028 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from johnlewis.com's own pages.

- How long you have to return: “You can return or exchange an unwanted item for free up to 30 days after you receive it.” (https://johnlewis.com/customer-services/returns/how-to-return-your-item, from Common Crawl's copy saved 19 August 2026)
- Do returns cost anything: “Returns are free.” (https://johnlewis.com/customer-services/returns/how-to-return-your-item, from Common Crawl's copy saved 19 August 2026)
- Who you're buying from: “We/us – means John Lewis plc, registered office 1 Drummond Gate, Pimlico, London, SW1V 2QQ.” (https://johnlewis.com/customer-services/shopping-with-us/terms-and-conditions, from Common Crawl's copy saved 17 August 2026)

## Cite

Truth Signal, John Lewis & Partners: truth score 92 out of 100, legitimacy confidence High, assessed 2026-10-10, https://truthsignal.com/business/johnlewis.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/johnlewis.com