# JAKI London (jaki.co.uk)

Is jaki.co.uk legit and trustworthy? Truth score 92 out of 100, high truth signals: 8 of 11 public checks clear, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 92 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4 · 12,283 reviews; App Store 4.9 · 440 ratings; average 4.0
- Claimed: no
- Assessed: 2026-11-03

## Business details

- Category: Women's clothing
- Years in business: 6 years
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 14 years
- Address: 20 Seymour Mews, London, W1H 6BQ, United Kingdom
- Email address: info@jaki.co.uk
- Phone number: Not found
- Contact page: https://jaki.co.uk/pages/contact-us
- Website: https://jaki.co.uk/
- Social media: Facebook https://www.facebook.com/jakilondon, Instagram https://instagram.com/jaki
- Registered to do: 47710 Retail sale of clothing in specialised stores

## Summary

jaki.co.uk is run by Charlotte Grey LTD, an active UK company registered at Companies House 6 years ago. Its website address was registered 14 years ago, and is locked against transfer to someone else. It is on 2 social media platforms (Facebook and Instagram), with its largest audience of 85,956 followers on Facebook. Customers have left 12,283 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. We could not find an archive history for its website or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- An active UK company registered at Companies House, set up 6 years ago (source: companies_house)
- Its website address was registered 14 years ago (source: rdap)
- It is on 2 social media platforms (Facebook and Instagram); the largest audience is 85,956 followers on Facebook (source: social)
- Excellent independent reputation: 12,283 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Not found

- Web history and authority information was not found from our checks. (source: wayback)
- Phone number information was not found from our checks. (source: website)

## How to check if jaki.co.uk is legit

To check if jaki.co.uk is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about jaki.co.uk; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: An active UK company registered at Companies House, set up 6 years ago (Clear)
- Who they are: Domain registration: Its website address was registered 14 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://jaki.co.uk/pages/contact-us), about (https://jaki.co.uk/pages/about-us), returns (https://jaki.co.uk/pages/shipping-and-returns), delivery (https://jaki.co.uk/pages/delivery), terms (https://jaki.co.uk/pages/terms-of-service), privacy (https://jaki.co.uk/pages/privacy-policy)
- Reputation and track record: Customer reviews: 12,723 reviews across 2 platforms, rated 4.0 to 4.9 out of 5 (Clear)
- Reputation and track record: App Store: Its app, JAKI - Relaxed-Luxe Fashion, is on Apple's App Store, rated 4.9 out of 5 from 440 ratings, counted in the reviews total. (For information)
- Reputation and track record: Visitor traffic: Real people visited its website in 22 of the last 24 months (For information)
- Reputation and track record: Web history and authority: nothing known (Not found)
- Reputation and track record: Social presence: It is on 2 social media platforms (Facebook and Instagram); the largest audience is 85,956 followers on Facebook (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from jaki.co.uk's own pages.

- Phone support: “Please do not call our physical store.” (https://jaki.co.uk/pages/contact-us)
- In their own words: “Tap here for a google maps link to our flagship, Putney High Street store. We have become known for our beautifully curated collections at affordable prices. When you visit our stores you can expect to browse to your heart's content.” (https://jaki.co.uk/pages/about-us)
- How long you have to return: “If you're unable to access the portal, email us at info@jaki.co.uk and we’ll provide you with a new link, provided your return is within 14 days of receiving your order.” (https://jaki.co.uk/pages/shipping-and-returns)
- Do returns cost anything: “If you have selected this, and your parcel is returned to sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/custom charges.” (https://jaki.co.uk/pages/shipping-and-returns)
- Faulty or damaged items: “In the unfortunate case that you have received a faulty item a please contact us at info@jaki.co.uk for how to proceed, including your order number and faulty item in the subject line (e.g.” (https://jaki.co.uk/pages/shipping-and-returns)
- Delivery cost: “Free Shipping Thresholds: Enjoy free shipping on orders above the following amounts: → Canada: Free shipping on orders over $150 CAD. → Australia: Free shipping on orders over A$170. → Europe*: Free shipping on orders over €120.” (https://jaki.co.uk/pages/delivery)
- Who you're buying from: “Company number: 12504204” (https://jaki.co.uk/pages/terms-of-service)

## Cite

Truth Signal, JAKI London: truth score 92 out of 100, legitimacy confidence High, assessed 2026-11-03, https://truthsignal.com/business/jaki.co.uk. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/jaki.co.uk