# FYE (fye.com)

Is fye.com legit and trustworthy? Truth score 78 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 78 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from SmartCustomer 2.2 · 52 reviews; average 2.2
- Claimed: no
- Assessed: 2026-10-24

## Business details

- Category: Collectibles and trading cards
- Founded: 1993
- Owned by: Kaspien Holdings, Inc.
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 30 years
- Address: 38 Corporate Circle Albany, New York 12203
- Email address: customerservice@fye.com
- Phone number: +1 800-818-1941
- Contact page: https://fye.com/pages/contact
- Website: https://fye.com/
- Social media: Facebook https://facebook.com/FYE, X https://twitter.com/officialfye, TikTok https://tiktok.com/@officialfye

## Summary

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 30 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 52 reviews on SmartCustomer average only 2.2 stars out of 5. We could not find social media profiles.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: address, state read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 6 of its pages: contact, about, returns, delivery, terms and privacy (source: website)
- Its website address was registered 30 years ago (source: rdap)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (52 on SmartCustomer), but it falls short with only 2.2 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)

## How to check if fye.com is legit

To check if fye.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about fye.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; part of Kaspien Holdings, Inc.; founded in 1993 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 30 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://fye.com/pages/contact), about (https://fye.com/pages/about-us), returns (https://fye.com/policies/refund-policy), delivery (https://fye.com/policies/shipping-policy), terms (https://fye.com/policies/terms-of-service), privacy (https://fye.com/policies/privacy-policy)
- Reputation and track record: Customer reviews: Rated 2.2 stars out of 5 from 52 reviews on SmartCustomer (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: Its website links to its profiles on Facebook, Instagram, TikTok and X (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is only partly protected: mail forged in its name is reported but not blocked (Clear)

## What its pages say

Quoted word for word from fye.com's own pages.

- In their own words: “FYE is a leading specialty retailer of entertainment and pop culture merchandise stores in the United States and online at FYE.com . We offer a unique entertainment experience with exclusive, fun pop culture products that further the connection between our customer and entertainment. Fans of all brands in the entertainment space will be able to discover something they love at FYE, from collectibles to apparel to snacks to albums and so much more.” (https://www.fye.com/pages/about-us)
- How long you have to return: “Items may be returned within 30 days of the ship date for a refund.” (https://www.fye.com/policies/refund-policy)
- Do returns cost anything: “(Note: Return shipping cost refunds are calculated using the lowest cost shipping method.” (https://www.fye.com/policies/refund-policy)
- Faulty or damaged items: “If the item is incorrect or damaged refuse the delivery and you will receive a full refund.” (https://www.fye.com/policies/refund-policy)
- Delivery cost: “In addition, we use several different carriers to minimize shipping costs, including:” (https://www.fye.com/policies/shipping-policy)

## Could not be checked this time

- social, bbb

## Cite

Truth Signal, FYE: truth score 78 out of 100, legitimacy confidence High, assessed 2026-10-24, https://truthsignal.com/business/fye.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/fye.com