# Francesca's (francescas.com)

Is francescas.com legit and trustworthy? Truth score 63 out of 100, mixed truth signals: 5 of 10 public checks clear, 1 to be cautious about, 2 not found, 2 for information. Legitimacy confidence: mixed. Customer satisfaction: mostly dissatisfied.

- Truth score: 63 out of 100
- Legitimacy confidence: mixed
- Customer satisfaction: mostly dissatisfied, from Trustpilot · 106 reviews · rating not read; SmartCustomer 2.4 · 57 reviews
- Claimed: no
- Assessed: 2026-10-24

## Business details

- Category: Women's clothing
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 22 years
- Address: and telephone number of the provider of this service is francesca's, 8760 Clay Road, Suite 100, Houston, Texas 77080
- Email address: customerservice@francescas.com
- Phone number: +1 800-980-1180
- Contact page: https://francescas.com/contact-us
- Website: https://francescas.com/
- Social media: Facebook https://www.facebook.com/francescascollectionsboutique, Instagram https://www.instagram.com/francescas/, YouTube https://www.youtube.com/channel/UC_0EumxJcdHG-xZmOdNM-wg
- Latest YouTube video: Behind the Scenes w/ Model and Digital Creator Vanne Ochoa https://www.youtube.com/watch?v=oxDGnBF3d2s

## Summary

francescas.com's website address was registered 22 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 57 reviews on SmartCustomer average only 2.4 stars out of 5. We could not find an archive history for its website or social media profiles.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- Its website address was registered 22 years ago (source: rdap)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (57 on SmartCustomer), but it falls short with only 2.4 stars out of 5 (source: reviews)

## Not found

- Web history and authority information was not found from our checks. (source: wayback)
- Social presence information was not found from our checks. (source: social)

## How to check if francescas.com is legit

To check if francescas.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about francescas.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US (For information)
- Who they are: Domain registration: Its website address was registered 22 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://francescas.com/contact-us), about (https://francescas.com/about-us), returns (https://francescas.com/returns-exchanges), delivery (https://francescas.com/shipping-information), terms (https://francescas.com/terms-of-use), privacy (https://francescas.com/privacy-security)
- Reputation and track record: Customer reviews: 163 reviews across 2 platforms, rated 2.4 to 2.4 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: nothing known (Not found)
- Reputation and track record: Social presence: Its website links to its profiles on Facebook, Instagram and YouTube (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from francescas.com's own pages.

- How long you have to return: “We are more than 21 days past January 16th, which was the final purchase date we were honoring returns.” (https://francescas.com/returns-exchanges)
- Delivery cost: “francesca's ® offers free Standard shipping on all orders $50+ (excluding taxes and shipping and handling)-no promotional code required.” (https://francescas.com/shipping-information)

## Could not be checked this time

- social

## Cite

Truth Signal, Francesca's: truth score 63 out of 100, legitimacy confidence Mixed, assessed 2026-10-24, https://truthsignal.com/business/francescas.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/francescas.com