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As the European affiliate of FragranceNet.com—a trusted name in beauty since 1997 - we've been delighting customers across Europe since our launch in 2019. \r Our curated collection boasts over 10,000 authentic items, featuring top-tier perfumes, skincare essentials, makeup must-haves, and haircare products from leading brands.","question":"In their own words"}],"reviews":[{"url":null,"found":false,"label":"Trustpilot","rating":null,"source":"reviews","reviews":null},{"url":"https://www.smartcustomer.com/reviews/fragrance.com","found":true,"label":"SmartCustomer","rating":2.7,"source":"reviews","reviews":23},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Reviews.io","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Trustindex","rating":null,"source":"reviews","reviews":null},{"url":"https://www.google.com/maps/place/?q=place_id:ChIJK2gAN3YvxEcRcna5p4Na5-Y","found":true,"label":"Google","rating":4,"source":"reviews","reviews":4}],"breaches":[],"reasons":[{"text":"Domain registered 28 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Pages read: contact, about, returns, privacy","source":"website"},{"text":"Support email: customerservice@eu.fragrance.com","source":"website"},{"text":"Support phone: +31 85 130 9609","source":"website"},{"text":"Email authentication configured: SPF, DMARC (none)","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 27 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"Social presence on 1 platforms: instagram; largest audience 230,000 followers on instagram","source":"social"},{"text":"SmartCustomer: rated 2.7 from 23 reviews","source":"reviews"},{"text":"Google: rated 4 from 4 reviews","source":"reviews"},{"text":"Google listing: may be a single store","source":"google_places"},{"text":"Among the 100,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"}],"concerns":[{"text":"DMARC policy is none: spoofed mail is reported, not rejected","source":"dns"},{"text":"SmartCustomer: rated 2.7 from 23 reviews","source":"reviews"}],"evidence":[{"source":"bbb","ok":null,"fetched_at":"2026-10-17T19:23:40.711016+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-17T19:23:36.489876+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-17T19:23:36.554613+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-17T19:23:48.545835+00:00","error":null},{"source":"google_places","ok":true,"fetched_at":"2026-10-17T19:23:37.428111+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-17T19:23:36.791135+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-17T19:23:36.603831+00:00","error":null},{"source":"ico","ok":true,"fetched_at":"2026-10-17T19:23:40.710307+00:00","error":null},{"source":"opendata","ok":true,"fetched_at":"2026-10-17T19:23:36.490028+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-17T19:23:37.078986+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-17T19:23:36.791976+00:00","error":null},{"source":"registry","ok":null,"fetched_at":"2026-10-17T19:23:37.199187+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-17T19:23:37.350575+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-17T19:23:36.623307+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-17T19:23:44.871016+00:00","error":null},{"source":"trustindex","ok":true,"fetched_at":"2026-10-17T19:23:40.839340+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-17T19:23:37.490527+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-17T19:23:40.716121+00:00","error":null},{"source":"wikipedia","ok":null,"fetched_at":"2026-10-17T19:23:38.149449+00:00","error":null}],"cost":{"gathering":0.0409,"score":0.00023,"total":0.04113},"claimed":false,"claimed_at":null,"summary_text":"fragrance.com's website address was registered 28 years ago, and is locked against transfer to someone else. Customers have left 4 reviews on Google, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 23 reviews on SmartCustomer average only 2.7 stars out of 5. We could not find an address.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Domain registered 28 years ago","source":"rdap","plain":true},{"text":"A not fully established independent reputation: 4 reviews on Google, rated 4.0 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A low number of independent reviews (23 on SmartCustomer), but it falls short with only 2.7 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Address information was not found from our checks.","source":"registry","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the Netherlands; serves 31 countries","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 28 years ago","good"],["Who they are","website","Website details","globe","We read 4 of its pages: contact, about, returns and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","Rated 2.7 stars out of 5 from 23 reviews on SmartCustomer","bad"],["Reputation and track record","crux","Visitor traffic","eye","It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 27 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 1 social media platforms (Instagram); the largest audience is 230,000 followers on Instagram","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is only partly protected: mail forged in its name is reported but not blocked","good"]],"tally":"1 be cautious · 7 clear · 2 for information","held":null,"satisfaction":[["SmartCustomer","2.7","23 reviews",false],["Google","4.0","4 reviews · not counted",true]],"found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[["Company contact email is available","good"],["Company contact phone number is available","good"]],"reviews":[["Rated 4 stars out of 5 from 4 reviews on Google","good"],["The listing may be a single store and not the business as a whole.","good"]],"crux":[],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[["Its email identifies its real senders, but mail forged in its name is not blocked","good"]]},"provided":[],"sections":[["Positives","good",[{"text":"Its website address was registered 28 years ago","source":"rdap"},{"text":"A not fully established independent reputation: 4 reviews on Google, rated 4.0 stars out of 5","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A low number of independent reviews (23 on SmartCustomer), but it falls short with only 2.7 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Address information was not found from our checks.","source":"registry"}]]]},"answer":"Is fragrance.com legit and trustworthy? Truth score 63 out of 100, mixed truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: mixed. Customer satisfaction: mostly dissatisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/fragrance.com","assessed_at":"2026-10-17T19:23:48.833781+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Fragrance.com Europe: truth score 63 out of 100, legitimacy confidence Mixed, assessed 2026-10-17, https://truthsignal.com/business/fragrance.com"}}