# Familytreedna (familytreedna.com)

Is familytreedna.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: no rating found yet.

- Truth score: 92 out of 100
- Legitimacy confidence: high
- Claimed: no
- Assessed: 2026-11-03

## Business details

- Founded: 2000
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 26 years
- Address: Not found
- Email address: help@familytreedna.com
- Phone number: +1 713-868-1438
- Contact page: https://familytreedna.com/contact
- Website: https://familytreedna.com/
- Social media: Not found

## Summary

We read 4 of its pages: contact, about, terms and privacy. Its website address was registered 26 years ago, and is locked against transfer to someone else. It has 268 reviews on Trustpilot. No malware or phishing warnings found for its website. Be cautious: its 2 reviews on SmartCustomer average only 1.8 stars out of 5. We could not find social media profiles or an address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 4 of its pages: contact, about, terms and privacy (source: website)
- Its website address was registered 26 years ago (source: rdap)
- 268 reviews on Trustpilot (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A low number of independent reviews (2 on SmartCustomer), but it falls short with only 1.8 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)
- Address information was not found from our checks. (source: registry)

## How to check if familytreedna.com is legit

To check if familytreedna.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about familytreedna.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; founded in 2000 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 26 years ago (Clear)
- Who they are: Website details: We read 4 of its pages: contact, about, terms and privacy (Clear). Pages found: contact (https://familytreedna.com/contact), about (https://familytreedna.com/about.aspx), terms (https://familytreedna.com/legal), privacy (https://familytreedna.com/legal/privacy-statement)
- Reputation and track record: Customer reviews: 268 reviews on Trustpilot (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence:  (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## What its pages say

Quoted word for word from familytreedna.com's own pages.

- In their own words: “This autumn, explore new family connections with Family Finder, mtDNA, and Y-DNA testing. Save on Family Finder, mtDNA and Y-DNA tests, built to uncover family connections across every line. Compare Family Finder, Y-DNA, and mtDNA to see what each can reveal about your story.” (https://www.familytreedna.com/about.aspx)

## Could not be checked this time

- social

## Cite

Truth Signal, Familytreedna: truth score 92 out of 100, legitimacy confidence High, assessed 2026-11-03, https://truthsignal.com/business/familytreedna.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/familytreedna.com