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marketplace for unique and creative goods. It's home to a universe of special, extraordinary items , from unique handcrafted pieces to vintage treasures. In a time of increasing automation, it's our mission to keep human connection at the heart of commerce.","question":"In their own words"}],"reviews":[{"url":"https://www.trustpilot.com/review/www.etsy.com","found":true,"label":"Trustpilot","rating":1.4,"source":"reviews","reviews":1},{"url":"https://www.smartcustomer.com/reviews/etsy.com","found":true,"label":"SmartCustomer","rating":2.1,"source":"reviews","reviews":1573},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":"https://www.reviews.io/company-reviews/store/www-etsy-com","found":true,"label":"Reviews.io","rating":2.11,"source":"reviews","reviews":664},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null}],"breaches":[],"reasons":[{"text":"Pages read: about, terms, privacy","source":"website"},{"text":"Domain registered 22 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Among the 2,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"},{"text":"Email authentication configured: SPF, DMARC (reject), DKIM","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 25 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"Social presence on 6 platforms: facebook, instagram, linkedin, tiktok, x, youtube; largest audience 5,246,729 followers on facebook","source":"social"},{"text":"YouTube channel with 127,000 subscribers, 755 videos, last upload 2026-10-02","source":"social"},{"text":"Reviews.io: rated 2.11 from 664 reviews","source":"reviews"},{"text":"SmartCustomer: rated 2.1 from 1,573 reviews","source":"reviews"},{"text":"Trustpilot: rated 1.4 from 1 reviews","source":"reviews"},{"text":"Real visitor traffic in 24 of the last 24 months (Chrome usage data)","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"}],"concerns":[{"text":"Reviews.io: rated 2.11 from 664 reviews","source":"reviews"},{"text":"SmartCustomer: rated 2.1 from 1,573 reviews","source":"reviews"},{"text":"Better Business Bureau: rated F, not accredited; 8,675 complaints closed in three years, 968 of them resolved to the customer's satisfaction","source":"bbb"}],"evidence":[{"source":"bbb","ok":true,"fetched_at":"2026-10-02T15:45:37.856218+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-02T15:45:26.576808+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-02T15:45:26.691909+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-09T16:04:04.088191+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-02T15:45:26.874739+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-02T15:45:26.718227+00:00","error":null},{"source":"ico","ok":true,"fetched_at":"2026-10-02T15:45:26.574760+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-02T15:45:27.036050+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-02T15:45:26.758863+00:00","error":null},{"source":"registry","ok":true,"fetched_at":"2026-10-02T15:45:33.097879+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-02T15:45:27.648910+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-02T15:45:26.733246+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-02T15:45:27.913777+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-02T15:45:27.195450+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-09T16:04:00.486823+00:00","error":null},{"source":"wikipedia","ok":true,"fetched_at":"2026-10-02T15:45:27.620266+00:00","error":null}],"cost":{"gathering":0.07703,"score":0.00138,"total":0.07841},"claimed":false,"claimed_at":null,"summary_text":"We read 3 of its pages: about, terms and privacy. Its website address was registered 22 years ago, and is locked against transfer to someone else. It is among the 2,000 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,573 reviews on SmartCustomer average only 2.1 stars out of 5. Its 664 reviews on Reviews.io average only 2.11 stars out of 5. Its 1 reviews on Trustpilot average only 1.4 stars out of 5. Businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 5,355 complaint(s) filed against business. Of its 8,675 complaints closed in three years, 968 were resolved to the customer's satisfaction. We could not find an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: about, terms, privacy","source":"website","plain":true},{"text":"Domain registered 22 years ago","source":"rdap","plain":true},{"text":"Among the 2,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar","plain":true},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A large number of independent reviews (1,573 on SmartCustomer), but it falls short with only 2.1 stars out of 5","source":"reviews","plain":false},{"text":"A substantial number of independent reviews (664 on Reviews.io), but it falls short with only 2.11 stars out of 5","source":"reviews","plain":false},{"text":"A low number of independent reviews (1 on Trustpilot), but it falls short with only 1.4 stars out of 5","source":"reviews","plain":false},{"text":"Better Business Bureau: rated F, not accredited; 8,675 complaints closed in three years, 968 of them resolved to the customer's satisfaction","source":"bbb","plain":true}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves 17 countries; founded in 2005 (Wikipedia) · BBB rating F","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 22 years ago","good"],["Who they are","website","Website details","globe","We read 3 of its pages: about, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","SmartCustomer 2.1 stars from 1,573 reviews · Reviews.io 2.11 stars from 664 reviews","bad"],["Reputation and track record","crux","Visitor traffic","eye","It is among the 2,000 most-visited sites on the internet (Cloudflare Radar)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 25 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 5,246,729 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"1 be cautious · 7 clear · 2 for information","held":null,"satisfaction":[["SmartCustomer","2.1","1,573 reviews",false],["Reviews.io","2.11","664 reviews",false],["Trustpilot","1.4","1 reviews · not counted",true],["BBB","F","968 of 8,675 resolved",false]],"found":{"registry":[["The Better Business Bureau rates it F, and does not accredit it; 968 of its 8,675 complaints closed in three years were resolved to the customer's satisfaction","bad"]],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["Rated 1.4 stars out of 5 from 1 reviews on Trustpilot","good"],["Rated 2.11 stars out of 5 from 664 reviews on Reviews.io","bad"],["Rated 2.1 stars out of 5 from 1,573 reviews on SmartCustomer","bad"]],"crux":[["Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","good"],["Real people have visited its website since February 2021 or earlier","good"]],"wayback":[],"social":[["Its YouTube channel has 127,000 subscribers and 755 videos, the latest uploaded on 2 Oct 2026","good"]],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"We read 3 of its pages: about, terms and privacy","source":"website"},{"text":"Its website address was registered 22 years ago","source":"rdap"},{"text":"It is among the 2,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A large number of independent reviews (1,573 on SmartCustomer), but it falls short with only 2.1 stars out of 5","source":"reviews"},{"text":"A substantial number of independent reviews (664 on Reviews.io), but it falls short with only 2.11 stars out of 5","source":"reviews"},{"text":"A low number of independent reviews (1 on Trustpilot), but it falls short with only 1.4 stars out of 5","source":"reviews"},{"text":"The Better Business Bureau rates it F, and does not accredit it; 968 of its 8,675 complaints closed in three years were resolved to the customer's satisfaction","source":"bbb"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is etsy.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/etsy.com","assessed_at":"2026-10-09T16:04:04.379624+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Etsy: truth score 82 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/etsy.com"}}