# Dermstore (dermstore.com)

Is dermstore.com legit and trustworthy? Truth score 71 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 71 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4.0 · 54,339 reviews; SmartCustomer 1.8 · 491 reviews; Google 1.2 · 74 reviews
- Claimed: no
- Assessed: 2026-10-17

## Summary

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube), with its largest audience of 340,270 followers on Facebook. Customers have left 54,339 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 491 reviews on SmartCustomer average only 1.8 stars out of 5. Its 74 reviews on Google average only 1.2 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: state read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read 6 of its pages: contact, about, returns, delivery, terms and privacy (source: website)
- Its website address was registered 27 years ago (source: rdap)
- It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 340,270 followers on Facebook (source: social)
- Excellent independent reputation: 54,339 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (491 on SmartCustomer), but it falls short with only 1.8 stars out of 5 (source: reviews)
- A low number of independent reviews (74 on Google), but it falls short with only 1.2 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if dermstore.com is legit

To check if dermstore.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about dermstore.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: nothing known (For information)
- Who they are: Domain registration: Its website address was registered 27 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://dermstore.com/c/help-center/), about (https://dermstore.com/c/info/about-us/), returns (https://dermstore.com/c/info/returns/), delivery (https://dermstore.com/c/info/delivery-information/), terms (https://dermstore.com/c/info/terms-conditions/), privacy (https://dermstore.com/c/info/privacy-policy/)
- Reputation and track record: Customer reviews: 54,904 reviews across 3 platforms, rated 1.2 to 4.0 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (Google Chrome usage data) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 26 years ago (Clear)
- Reputation and track record: Social presence: It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 340,270 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is only partly protected: mail forged in its name is reported but not blocked (Clear)

## What its pages say

Quoted word for word from dermstore.com's own pages.

- In their own words: “We enable people to prioritize skin health — our mission is to help people honor their skin with access to the finest brands, education and expertise from the smartest minds in dermatology and beauty. Expert education, exclusive access and dermatologist-backed advice — your trusted path to better skin. Get personalized, professional advice with our guides and from in-house estheticians.” (https://www.dermstore.com/c/info/about-us/)
- How long you have to return: “*Eligible returns are in pristine condition and requested within 60 days of receipt.” (https://www.dermstore.com/c/info/returns/)
- Faulty or damaged items: “If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis.” (https://www.dermstore.com/c/info/returns/)
- Delivery cost: “A $15 Non-Delivery Fee will be charged for refused shipments.” (https://www.dermstore.com/c/info/delivery-information/)
- Who you're buying from: “(v) if your purchase is made in United States dollars (USD) and payment is made using Afterpay, with THG Beauty USA LLC (trading as www.dermstore.com) whose registered office is at 1 World Trade Center 38th Floor, Suite 38A New York, NY 10007; ('we', 'our', or 'us').” (https://www.dermstore.com/c/info/terms-conditions/)

## Cite

Truth Signal, Dermstore: truth score 71 out of 100, legitimacy confidence High, assessed 2026-10-17, https://truthsignal.com/business/dermstore.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/dermstore.com