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Get personalized, professional advice with our guides and from in-house estheticians.","question":"In their own words"},{"url":"https://www.dermstore.com/c/info/returns/","kind":"returns","quote":"*Eligible returns are in pristine condition and requested within 60 days of receipt.","question":"How long you have to return"},{"url":"https://www.dermstore.com/c/info/returns/","kind":"returns","quote":"If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis.","question":"Faulty or damaged items"},{"url":"https://www.dermstore.com/c/info/delivery-information/","kind":"shipping","quote":"A $15 Non-Delivery Fee will be charged for refused shipments.","question":"Delivery cost"},{"url":"https://www.dermstore.com/c/info/terms-conditions/","kind":"terms","quote":"(v) if your purchase is made in United States dollars (USD) and payment is made using Afterpay, with THG Beauty USA LLC (trading as www.dermstore.com) whose registered office is at 1 World Trade Center 38th Floor, Suite 38A New York, NY 10007; 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largest audience 340,270 followers on facebook","source":"social"},{"text":"Support phone: +1 844-327-6891","source":"website"},{"text":"Email authentication configured: SPF, DMARC (none)","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"Site first archived 26 years ago","source":"wayback"},{"text":"No known company data breach","source":"hibp"},{"text":"YouTube channel with 22,800 subscribers, 683 videos, last upload 2026-09-02","source":"social"},{"text":"SmartCustomer: rated 1.8 from 491 reviews","source":"reviews"},{"text":"Trustpilot: rated 4.0 from 54,339 reviews","source":"reviews"},{"text":"Google: rated 1.2 from 74 reviews","source":"reviews"},{"text":"Google listing: may be a single store","source":"google_places"},{"text":"Real visitor traffic in 24 of the last 24 months (Chrome usage data)","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"},{"text":"Among the 100,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"}],"concerns":[{"text":"DMARC policy is none: spoofed mail is reported, not rejected","source":"dns"},{"text":"SmartCustomer: rated 1.8 from 491 reviews","source":"reviews"},{"text":"Google: rated 1.2 from 74 reviews","source":"reviews"}],"evidence":[{"source":"bbb","ok":null,"fetched_at":"2026-10-17T20:07:39.872848+00:00","error":null},{"source":"crux","ok":true,"fetched_at":"2026-10-17T20:07:36.917834+00:00","error":null},{"source":"dns","ok":true,"fetched_at":"2026-10-17T20:07:36.972824+00:00","error":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-17T20:07:56.211832+00:00","error":null},{"source":"google_places","ok":true,"fetched_at":"2026-10-17T20:07:40.095971+00:00","error":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-17T20:07:37.166008+00:00","error":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-17T20:07:37.131232+00:00","error":null},{"source":"ico","ok":false,"fetched_at":"2026-10-17T20:07:39.891058+00:00","error":null},{"source":"opendata","ok":true,"fetched_at":"2026-10-17T20:07:36.917647+00:00","error":null},{"source":"radar","ok":true,"fetched_at":"2026-10-17T20:07:37.316984+00:00","error":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-17T20:07:37.031451+00:00","error":null},{"source":"registry","ok":null,"fetched_at":"2026-10-17T20:07:39.930101+00:00","error":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-17T20:07:37.661918+00:00","error":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-17T20:07:37.045483+00:00","error":null},{"source":"social","ok":true,"fetched_at":"2026-10-17T20:07:49.582922+00:00","error":null},{"source":"trustindex","ok":true,"fetched_at":"2026-10-17T20:07:41.196488+00:00","error":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-17T20:07:37.710683+00:00","error":null},{"source":"website","ok":true,"fetched_at":"2026-10-17T20:07:39.877120+00:00","error":null},{"source":"wikipedia","ok":null,"fetched_at":"2026-10-17T20:07:39.877939+00:00","error":null}],"cost":{"gathering":0.0414,"score":0.00023,"total":0.04163},"claimed":false,"claimed_at":null,"summary_text":"We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube), with its largest audience of 340,270 followers on Facebook. Customers have left 54,339 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 491 reviews on SmartCustomer average only 1.8 stars out of 5. Its 74 reviews on Google average only 1.2 stars out of 5. We could not find an email address.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Pages read: contact, about, returns, shipping, terms, privacy","source":"website","plain":true},{"text":"Domain registered 27 years ago","source":"rdap","plain":true},{"text":"Social presence on 5 platforms: facebook, instagram, tiktok, x, youtube; largest audience 340,270 followers on facebook","source":"social","plain":true},{"text":"Excellent independent reputation: 54,339 reviews on Trustpilot, rated 4.0 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A substantial number of independent reviews (491 on SmartCustomer), but it falls short with only 1.8 stars out of 5","source":"reviews","plain":false},{"text":"A low number of independent reviews (74 on Google), but it falls short with only 1.2 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","nothing known","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 27 years ago","good"],["Who they are","website","Website details","globe","We read 6 of its pages: contact, about, returns, delivery, terms and privacy","good"],["Reputation and track record","reviews","Customer reviews","star","54,904 reviews across 3 platforms, rated 1.2 to 4.0 out of 5","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 26 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 340,270 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is only partly protected: mail forged in its name is reported but not blocked","good"]],"tally":"1 be cautious · 7 clear · 2 for information","held":null,"satisfaction":[["Trustpilot","4.0","54,339 reviews",false],["SmartCustomer","1.8","491 reviews",false],["Google","1.2","74 reviews",false]],"found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[["Company contact phone number is available","good"]],"reviews":[["Rated 4.0 stars out of 5 from 54,339 reviews on Trustpilot","good"],["The listing may be a single store and not the business as a whole.","good"],["Rated 1.8 stars out of 5 from 491 reviews on SmartCustomer","bad"],["Rated 1.2 stars out of 5 from 74 reviews on Google","bad"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 100,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[["Its YouTube channel has 22,800 subscribers and 683 videos, the latest uploaded on 2 Sep 2026","good"]],"safe_browsing":[],"hibp":[],"dns":[["Its email identifies its real senders, but mail forged in its name is not blocked","good"]]},"provided":[],"sections":[["Positives","good",[{"text":"We read 6 of its pages: contact, about, returns, delivery, terms and privacy","source":"website"},{"text":"Its website address was registered 27 years ago","source":"rdap"},{"text":"It is on 5 social media platforms (Facebook, Instagram, TikTok, X and YouTube); the largest audience is 340,270 followers on Facebook","source":"social"},{"text":"Excellent independent reputation: 54,339 reviews on Trustpilot, rated 4.0 stars out of 5","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A substantial number of independent reviews (491 on SmartCustomer), but it falls short with only 1.8 stars out of 5","source":"reviews"},{"text":"A low number of independent reviews (74 on Google), but it falls short with only 1.2 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"}]]]},"answer":"Is dermstore.com legit and trustworthy? Truth score 71 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/dermstore.com","assessed_at":"2026-10-17T20:07:56.532843+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, Dermstore: truth score 71 out of 100, legitimacy confidence High, assessed 2026-10-17, https://truthsignal.com/business/dermstore.com"}}