# Coldwater Creek (coldwatercreek.com)

Is coldwatercreek.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly dissatisfied.

- Truth score: 82 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly dissatisfied, from SmartCustomer 1.9 · 360 reviews; average 1.9
- Claimed: no
- Assessed: 2026-10-25

## Business details

- Category: Women's clothing
- Founded: 1984
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 28 years
- Address: 6432 NW 5th Way, Fort Lauderdale, FL 33309
- Email address: customerservice@coldwatercreek.com
- Phone number: +1 888-678-5576
- Contact page: https://coldwatercreek.com/contact-us
- Website: https://coldwatercreek.com/
- Social media: Facebook https://www.facebook.com/ColdwaterCreek, Instagram https://www.instagram.com/coldwatercreek/

## Summary

We read 5 of its pages: contact, returns, delivery, terms and privacy. Its website address was registered 28 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. Be cautious: its 360 reviews on SmartCustomer average only 1.9 stars out of 5. We could not find social media profiles.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 5 of its pages: contact, returns, delivery, terms and privacy (source: website)
- Its website address was registered 28 years ago (source: rdap)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (360 on SmartCustomer), but it falls short with only 1.9 stars out of 5 (source: reviews)

## Not found

- Social presence information was not found from our checks. (source: social)

## How to check if coldwatercreek.com is legit

To check if coldwatercreek.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about coldwatercreek.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US; founded in 1984 (Wikipedia) (For information)
- Who they are: Domain registration: Its website address was registered 28 years ago (Clear)
- Who they are: Website details: We read 5 of its pages: contact, returns, delivery, terms and privacy (Clear). Pages found: contact (https://coldwatercreek.com/contact-us), returns (https://coldwatercreek.com/returns), delivery (https://coldwatercreek.com/shipping/), terms (https://coldwatercreek.com/terms-of-use), privacy (https://coldwatercreek.com/privacy-policy)
- Reputation and track record: Customer reviews: Rated 1.9 stars out of 5 from 360 reviews on SmartCustomer (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (For information)
- Reputation and track record: Web history and authority: Found: wikipedia page (Clear)
- Reputation and track record: Social presence: Its website links to its profiles on Facebook and Instagram (Not found)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from coldwatercreek.com's own pages.

- Phone support: “You may also email us at customerservice@coldwatercreek.com or call us at 888-678-5576 .” (https://www.coldwatercreek.com/contact-us)
- How long you have to return: “If for any reason you are not happy with your purchase, Coldwater Creek will accept returns and exchanges within 60 days of purchase with a valid receipt.” (https://www.coldwatercreek.com/returns)
- Delivery cost: “Where a single order results in multiple shipments, the shipping charge only applies to the first package shipped.” (https://www.coldwatercreek.com/shipping/)

## Could not be checked this time

- social

## Cite

Truth Signal, Coldwater Creek: truth score 82 out of 100, legitimacy confidence High, assessed 2026-10-25, https://truthsignal.com/business/coldwatercreek.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/coldwatercreek.com