# Auto Parts by CarParts.com (carparts.com)

Is carparts.com legit and trustworthy? Truth score 80 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

- Truth score: 80 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mixed, from Trustpilot 3.7 · 15,939 reviews; SmartCustomer 2.9 · 1,212 reviews; BBB A+ · 86 of 456 resolved
- Claimed: no
- Assessed: 2026-10-09

## Summary

We read its returns page. Its website address was registered 27 years ago, and is locked against transfer to someone else. It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube), with its largest audience of 146,439 followers on Facebook. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 1,212 reviews on SmartCustomer average only 2.9 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: policy about, policy contact, policy privacy, policy shipping, policy terms read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- We read its returns page (source: website)
- Its website address was registered 27 years ago (source: rdap)
- It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 146,439 followers on Facebook (source: social)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- A large number of independent reviews (1,212 on SmartCustomer), but it falls short with only 2.9 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if carparts.com is legit

To check if carparts.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about carparts.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the US · BBB rating A+ (For information)
- Who they are: Domain registration: Its website address was registered 27 years ago (Clear)
- Who they are: Website details: We read its returns page (Clear). Pages found: returns (https://carparts.com/help-center/return-policy)
- Reputation and track record: Customer reviews: Trustpilot 3.7 stars from 15,939 reviews · SmartCustomer 2.9 stars from 1,212 reviews (Be cautious)
- Reputation and track record: Visitor traffic: Real people visited its website in 24 of the last 24 months (Google Chrome usage data) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 29 years ago (Clear)
- Reputation and track record: Social presence: It is on 6 social media platforms (Facebook, Instagram, LinkedIn, TikTok, X and YouTube); the largest audience is 146,439 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is only partly protected: mail forged in its name is reported but not blocked (Clear)

## What its pages say

Quoted word for word from carparts.com's own pages.

- How long you have to return: “Make sure to return the core with your original receipt within 30 days of receiving your replacement part, and please use your replacement part’s shipping box.” (https://carparts.com/help-center/return-policy, from Common Crawl's copy saved 10 September 2026)
- Do returns cost anything: “Will I have to pay for return shipping?” (https://carparts.com/help-center/return-policy, from Common Crawl's copy saved 10 September 2026)

## Cite

Truth Signal, Auto Parts by CarParts.com: truth score 80 out of 100, legitimacy confidence High, assessed 2026-10-09, https://truthsignal.com/business/carparts.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/carparts.com