{"domain":"carmax.com","kind":"business","slug":null,"name":null,"jurisdiction":null,"company_number":null,"assessed_at":"2026-10-24T14:13:30.035142+00:00","checked_at":"2026-10-24T14:13:29.733455+00:00","checking":false,"collection":[{"source":"appstore","last_attempt_at":"2026-10-24T14:13:08.490977+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:08.490977+00:00","deferred":false},{"source":"bbb","last_attempt_at":"2026-10-24T14:13:08.104785+00:00","last_attempt_ok":false,"last_attempt_error":null,"last_success_at":null,"deferred":false},{"source":"category","last_attempt_at":"2026-10-24T14:13:24.789529+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:24.789529+00:00","deferred":false},{"source":"charity","last_attempt_at":"2026-10-24T14:13:08.086247+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:08.086247+00:00","deferred":false},{"source":"crux","last_attempt_at":"2026-10-24T14:12:55.592431+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.592431+00:00","deferred":false},{"source":"dns","last_attempt_at":"2026-10-24T14:12:55.847133+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.847133+00:00","deferred":false},{"source":"final_check","last_attempt_at":"2026-10-24T14:13:29.733455+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:29.733455+00:00","deferred":false},{"source":"google_places","last_attempt_at":"2026-10-24T14:12:55.384058+00:00","last_attempt_ok":false,"last_attempt_error":null,"last_success_at":null,"deferred":false},{"source":"hibp","last_attempt_at":"2026-10-24T14:12:55.142957+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.142957+00:00","deferred":false},{"source":"homepage","last_attempt_at":"2026-10-24T14:12:57.605056+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:57.605056+00:00","deferred":false},{"source":"hygiene","last_attempt_at":"2026-10-24T14:13:24.259519+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:24.259519+00:00","deferred":false},{"source":"ico","last_attempt_at":"2026-10-24T14:13:08.089607+00:00","last_attempt_ok":false,"last_attempt_error":null,"last_success_at":null,"deferred":false},{"source":"news","last_attempt_at":"2026-10-24T14:13:08.088010+00:00","last_attempt_ok":false,"last_attempt_error":null,"last_success_at":null,"deferred":true},{"source":"opendata","last_attempt_at":"2026-10-24T14:12:55.593125+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.593125+00:00","deferred":false},{"source":"places","last_attempt_at":"2026-10-24T14:12:55.592211+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.592211+00:00","deferred":false},{"source":"radar","last_attempt_at":"2026-10-24T14:12:56.281626+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:56.281626+00:00","deferred":false},{"source":"rdap","last_attempt_at":"2026-10-24T14:12:56.199389+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:56.199389+00:00","deferred":false},{"source":"registry","last_attempt_at":"2026-10-24T14:13:07.927271+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:07.927271+00:00","deferred":false},{"source":"regulators","last_attempt_at":"2026-10-24T14:13:08.004994+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:08.004994+00:00","deferred":false},{"source":"reviews","last_attempt_at":"2026-10-24T14:13:24.251745+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:24.251745+00:00","deferred":false},{"source":"safe_browsing","last_attempt_at":"2026-10-24T14:12:55.969568+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.969568+00:00","deferred":false},{"source":"social","last_attempt_at":"2026-10-24T14:12:55.889469+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":null,"deferred":false},{"source":"trustindex","last_attempt_at":"2026-10-24T14:12:58.769376+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:58.769376+00:00","deferred":false},{"source":"wayback","last_attempt_at":"2026-10-24T14:12:55.589319+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:55.589319+00:00","deferred":false},{"source":"website","last_attempt_at":"2026-10-24T14:13:08.086044+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:13:08.086044+00:00","deferred":false},{"source":"wikipedia","last_attempt_at":"2026-10-24T14:12:59.471507+00:00","last_attempt_ok":true,"last_attempt_error":null,"last_success_at":"2026-10-24T14:12:59.471507+00:00","deferred":false}],"purchase_confidence":"HIGH","truth_score":92,"judged_score":92,"owner_proof":null,"warning":null,"customer_satisfaction":{"answer":0.55,"word":"mixed","reviews":[{"platform":"Trustpilot","rating":4.0,"reviews":3991,"rounded":true},{"platform":"Trustindex","rating":1.5,"reviews":2431}]},"judgement":{"model":null,"reason":null,"answers":{"purchase_safety":0.94,"business_legitimacy":0.9,"established_history":0.98,"identity_consistency":0.87,"independent_reputation":0.88,"real_customer_evidence":0.95},"warning_fact":{"fact":"Known data breaches found","value":1,"choice":"Known data breaches found: 1","confidence":0.82,"probabilities":{"none of these is material":0.09,"Known data breaches found: 1":0.91}},"warning_effect":{"choice":"none material","confidence":0.66,"probabilities":{"avoid":0.0,"be cautious":0.23,"none material":0.77}},"enough_evidence":0.96,"customer_satisfaction":0.55},"points":{"dns":[{"label":"MX records","value":true},{"label":"SPF record","value":true},{"label":"DKIM key","value":null},{"label":"DMARC record","value":true},{"label":"DMARC policy","value":"reject"},{"label":"Security certificate browsers warn about","value":false},{"label":"Nameservers","value":"a1-107.akam.net, a12-64.akam.net, a13-65.akam.net, a16-66.akam.net, a4-67.akam.net, a9-64.akam.net"},{"label":"Address","value":"23.214.209.58"},{"label":"Certificate issuer","value":"DigiCert Inc"},{"label":"Certificate type","value":"OV"},{"label":"Certificate expires","value":"2027-04-22"}],"crux":[{"label":"Popularity among Chrome users","value":"top 5,000 sites"},{"label":"First known user traffic","value":"2021-02 or earlier"},{"label":"Months with real traffic, of the last 24","value":24},{"label":"Traffic pattern","value":"sustained"},{"label":"Rank jump in the last 12 months","value":"none"},{"label":"Rank drop in the last 12 months","value":"none"},{"label":"Popularity across the internet","value":"top 20,000 sites"}],"hibp":[{"label":"Known data breaches found","value":1}],"rdap":[{"label":"Domain age","value":"30 years"},{"label":"Domain transfer lock enabled","value":true}],"social":[{"label":"Social platforms with discovered profiles","value":null},{"label":"Facebook page","value":null},{"label":"Instagram page","value":null},{"label":"TikTok page","value":null},{"label":"YouTube page","value":null},{"label":"LinkedIn page","value":null},{"label":"X page","value":null},{"label":"Social follower counts","value":null},{"label":"YouTube channel","value":null}],"reviews":[{"label":"Independent review platforms","value":2},{"label":"Trustpilot rating","value":4.0},{"label":"Trustpilot review count","value":3991},{"label":"Trustindex rating","value":1.5},{"label":"Trustindex review count","value":2431},{"label":"Trustindex reviews by platform","value":["BBB: 731","ConsumerAffairs: 1,352","DealerRater: 282","Sitejabber: 66","Trustindex: 0"]}],"wayback":[{"label":"Website archive history","value":null},{"label":"Wikipedia page","value":"yes"}],"website":[{"label":"HTTPS enabled","value":true},{"label":"Contact email or contact form available","value":null},{"label":"Contact phone number found","value":null},{"label":"Terms page found","value":null},{"label":"Contact page found","value":null},{"label":"Privacy page found","value":null},{"label":"Returns page found","value":null},{"label":"Shipping page found","value":null},{"label":"Sources agreeing on postcode","value":null}],"registry":[{"label":"Company found in official company register","value":null},{"label":"Registered company name","value":null},{"label":"Company status","value":null},{"label":"Company status detail","value":null},{"label":"Company age","value":null},{"label":"Registered address","value":null},{"label":"Accounts overdue","value":null},{"label":"Confirmation statement overdue","value":null},{"label":"Insolvency history","value":null},{"label":"Registered office in dispute","value":null},{"label":"Filing history consistent","value":null},{"label":"Whether registered company activity matches the website","value":null},{"label":"ICO data-protection fee payer","value":null},{"label":"Listed name","value":"CARMAX INC"},{"label":"Trading names","value":["CARMAX","CARMAX PLEASANTON","CARMAX AUTOMOTIVE","CARMAX - SERVICE DEPARTMENT","CARMAX EXPLORATION"]},{"label":"Head office (OpenData.org)","value":"12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238, USA"},{"label":"Number of locations","value":30},{"label":"Crunchbase","value":"https://www.crunchbase.com/organization/carmax"},{"label":"Founded","value":"1993"},{"label":"Better Business Bureau profile","value":null},{"label":"Companies House registration","value":"N/A, not a UK company"},{"label":"Data protection registration (ICO)","value":"N/A, not a UK company"},{"label":"VAT number","value":"N/A"},{"label":"Legal Entity Identifier (LEI)","value":"529900F60CID3NCZM330"},{"label":"SEC registration (CIK)","value":"0001170010"},{"label":"Where the company is based","value":"US"},{"label":"Why we believe that","value":["OpenData.org's record puts its head office in 12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238, USA"]},{"label":"Which countries the company serves","value":["US"]},{"label":"Why we believe that","value":["$ prices on its homepage"]}],"wikipedia":[{"label":"Wikipedia page about the company","value":true},{"label":"Founding year and place as the encyclopaedia states it","value":"1993"},{"label":"Headcount as the encyclopaedia states it, with its year","value":null},{"label":"Revenue as the encyclopaedia states it, with its year","value":null},{"label":"Parent company","value":null}],"safe_browsing":[{"label":"Malware or phishing threat status","value":[]}]},"links":{"website":[{"label":"homepage","url":"https://carmax.com/","copy":{"source":"Common Crawl","saved":"2026-09-16"}}],"hibp":[{"label":"CarMax on Have I Been Pwned","url":"https://haveibeenpwned.com/Breach/CarMax"}],"social":[{"label":"facebook","url":null,"followers":null,"metric":null,"via":"unsearched"},{"label":"instagram","url":null,"followers":null,"metric":null,"via":"unsearched"},{"label":"x","url":null,"followers":null,"metric":null,"via":"unsearched"},{"label":"linkedin","url":"https://www.linkedin.com/company/carmax-foundation","followers":null,"metric":null,"via":"opendata"},{"label":"youtube","url":null,"followers":null,"metric":null,"via":"unsearched"},{"label":"tiktok","url":null,"followers":null,"metric":null,"via":"unsearched"}],"reviews":[{"label":"Trustpilot","url":"https://www.trustpilot.com/review/www.carmax.com"},{"label":"Trustindex","url":"https://www.trustindex.io/reviews/www.carmax.com"}],"wayback":[{"label":"Wikipedia","url":"https://en.wikipedia.org/wiki/CarMax"}]},"summary":{"icon":"https://www.carmax.com/home/images/favicon.ico","kept":null,"logo":null,"site":null,"based":"US","email":null,"image":"https://p1.aprimocdn.net/carmax/e1c7d266-fc2d-4661-a3fa-b3ec00f41387.jpg","offer":{"In their own words":{"url":"https://carmax.com/","page":"Its homepage","text":"Search used cars, research vehicle models, and compare cars, all online at carmax.com.","quote":true}},"phone":null,"title":"CarMax - Shop for used cars, then buy online or at a store","years":null,"rating":4.0,"serves":["US"],"address":"12800 Tuckahoe Creek Pkwy, Richmond, VA, 23238, USA","details":{"Sells":"Physical goods","Founded":"1993","Sells to":"The public","Kind of seller":"Sells its own goods or services"},"reviews":3991,"category":"New and used car sales","domain_age":"30 years","contact_url":null,"description":"Search used cars, research vehicle models, and compare cars, all online at carmax.com.","final_check":null,"address_note":null,"contact_form":null,"reviews_source":"Trustpilot","contact_unopened":null,"reviews_total":6422},"pages":null,"answers":null,"reviews":[{"url":"https://www.trustpilot.com/review/www.carmax.com","found":true,"label":"Trustpilot","rating":4.0,"source":"reviews","reviews":3991,"rounded":true},{"url":null,"found":false,"label":"SmartCustomer","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"G2","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Capterra","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Reviews.io","rating":null,"source":"reviews","reviews":null},{"url":null,"found":false,"label":"Feefo","rating":null,"source":"reviews","reviews":null},{"url":"https://www.trustindex.io/reviews/www.carmax.com","found":true,"label":"Trustindex","rating":1.5,"source":"reviews","reviews":2431},{"url":null,"found":null,"label":"Google","rating":null,"source":"reviews","reviews":null}],"breaches":[{"title":"CarMax","date":"2026-01-24","accounts":431371,"data":["Email addresses","Names","Phone numbers","Physical addresses"],"about":"In January 2026, data allegedly sourced from US automotive retailer CarMax was published online following a failed extortion attempt. The data included 431k unique email addresses along with names, phone numbers and physical addresses.","url":"https://haveibeenpwned.com/Breach/CarMax"}],"news":[],"youtube_video":null,"privacy":null,"reasons":[{"text":"Domain registered 30 years ago","source":"rdap"},{"text":"No malware or phishing warnings","source":"safe_browsing"},{"text":"Email authentication configured: SPF, DMARC (reject)","source":"dns"},{"text":"Domain is locked against transfer at the registrar","source":"rdap"},{"text":"The profile search could not run, so the platforms and follower counts are unknown; the site links to linkedin","source":"social"},{"text":"Trustpilot: rated 4.0 from 3,991 reviews","source":"reviews"},{"text":"Trustindex: rated 1.5 from 2,431 reviews","source":"reviews"},{"text":"Trustindex page: reviews pooled from BBB, ConsumerAffairs, DealerRater, Sitejabber, Trustindex","source":"trustindex"},{"text":"Real visitor traffic in 24 of the last 24 months","source":"crux"},{"text":"Real visitors since 2021-02 or earlier","source":"crux"},{"text":"Among the 20,000 most-visited sites on the internet (Cloudflare Radar)","source":"radar"}],"concerns":[{"text":"1 known data breach(es): CarMax","source":"hibp"},{"text":"Trustindex: rated 1.5 from 2,431 reviews","source":"reviews"}],"evidence":[{"source":"appstore","ok":true,"fetched_at":"2026-10-24T14:13:08.490977+00:00","error":null,"why":null},{"source":"bbb","ok":false,"fetched_at":"2026-10-24T14:13:08.104785+00:00","error":null,"why":null},{"source":"category","ok":true,"fetched_at":"2026-10-24T14:13:24.789529+00:00","error":null,"why":null},{"source":"charity","ok":true,"fetched_at":"2026-10-24T14:13:08.086247+00:00","error":null,"why":null},{"source":"crux","ok":true,"fetched_at":"2026-10-24T14:12:55.592431+00:00","error":null,"why":null},{"source":"dns","ok":true,"fetched_at":"2026-10-24T14:12:55.847133+00:00","error":null,"why":null},{"source":"final_check","ok":true,"fetched_at":"2026-10-24T14:13:29.733455+00:00","error":null,"why":null},{"source":"google_places","ok":null,"fetched_at":"2026-10-24T14:12:55.384058+00:00","error":null,"why":null},{"source":"hibp","ok":true,"fetched_at":"2026-10-24T14:12:55.142957+00:00","error":null,"why":null},{"source":"homepage","ok":true,"fetched_at":"2026-10-24T14:12:57.605056+00:00","error":null,"why":null},{"source":"hygiene","ok":true,"fetched_at":"2026-10-24T14:13:24.259519+00:00","error":null,"why":null},{"source":"ico","ok":false,"fetched_at":"2026-10-24T14:13:08.089607+00:00","error":null,"why":null},{"source":"news","ok":false,"fetched_at":"2026-10-24T14:13:08.088010+00:00","error":null,"why":null},{"source":"opendata","ok":true,"fetched_at":"2026-10-24T14:12:55.593125+00:00","error":null,"why":null},{"source":"places","ok":true,"fetched_at":"2026-10-24T14:12:55.592211+00:00","error":null,"why":null},{"source":"radar","ok":true,"fetched_at":"2026-10-24T14:12:56.281626+00:00","error":null,"why":null},{"source":"rdap","ok":true,"fetched_at":"2026-10-24T14:12:56.199389+00:00","error":null,"why":null},{"source":"registry","ok":true,"fetched_at":"2026-10-24T14:13:07.927271+00:00","error":null,"why":null},{"source":"regulators","ok":true,"fetched_at":"2026-10-24T14:13:08.004994+00:00","error":null,"why":null},{"source":"reviews","ok":true,"fetched_at":"2026-10-24T14:13:24.251745+00:00","error":null,"why":null},{"source":"safe_browsing","ok":true,"fetched_at":"2026-10-24T14:12:55.969568+00:00","error":null,"why":null},{"source":"social","ok":true,"fetched_at":"2026-10-24T14:12:55.889469+00:00","error":null,"why":null},{"source":"trustindex","ok":true,"fetched_at":"2026-10-24T14:12:58.769376+00:00","error":null,"why":null},{"source":"wayback","ok":true,"fetched_at":"2026-10-24T14:12:55.589319+00:00","error":null,"why":null},{"source":"website","ok":true,"fetched_at":"2026-10-24T14:13:08.086044+00:00","error":null,"why":null},{"source":"wikipedia","ok":true,"fetched_at":"2026-10-24T14:12:59.471507+00:00","error":null,"why":null}],"cost":{"gathering":0.00513,"score":0.00023,"total":0.00536},"claimed":false,"claimed_at":null,"summary_text":"carmax.com's website address was registered 30 years ago, and is locked against transfer to someone else. Customers have left 3,991 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 2,431 reviews on Trustindex average only 1.5 stars out of 5. We could not find social media profiles, an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Domain registered 30 years ago","source":"rdap","plain":true},{"text":"Great independent reputation: 3,991 reviews on Trustpilot, rated 4.0 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A large number of independent reviews (2,431 on Trustindex), but it falls short with only 1.5 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Social presence information was not found from our checks.","source":"social","plain":false},{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":["social"],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US; serves the US; founded in 1993 (Wikipedia)","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 30 years ago","good"],["Who they are","website","Website details","globe","Found: https enabled","good"],["Reputation and track record","reviews","Customer reviews","star","6,422 reviews across 2 platforms, rated 1.5 to 4.0 out of 5","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 24 of the last 24 months","info"],["Reputation and track record","wayback","Web history and authority","history","Found: wikipedia page","good"],["Reputation and track record","social","Social presence","users","Its website links to its profiles on LinkedIn","none"],["Safety","safe_browsing","Malware and phishing","bug","No malware or phishing warnings found for its website","good"],["Safety","hibp","Data breach history","lock","One known data breach involving the company: CarMax","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name is blocked","good"]],"tally":"1 be cautious · 6 clear · 1 not found · 2 for information","held":null,"satisfaction":[["Trustpilot","4","3,991 reviews",false],["Trustindex","1.5","2,431 reviews",false]],"average":"3.1","found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["Rated 4.0 stars out of 5 from 3,991 reviews on Trustpilot","good"],["Trustindex, a review service, gathers this business's reviews from BBB, ConsumerAffairs, DealerRater, Sitejabber and Trustindex on one page, and its reviews are counted like any other review site's, less as many as we already count on a site we read on its own. A business can claim its page there to collect reviews and reply to them, and which review sites are included differs from one business to the next.","good"],["Rated 1.5 stars out of 5 from 2,431 reviews on Trustindex","bad"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 20,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"Its website address was registered 30 years ago","source":"rdap"},{"text":"Great independent reputation: 3,991 reviews on Trustpilot, rated 4.0 stars out of 5","source":"reviews"},{"text":"No malware or phishing warnings found for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A large number of independent reviews (2,431 on Trustindex), but it falls short with only 1.5 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Social presence information was not found from our checks.","source":"social"},{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is carmax.com legit and trustworthy? Truth score 92 out of 100, high truth signals: 6 of 10 public checks clear, 1 to be cautious about, 1 not found, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.","advisory":null,"citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/carmax.com","assessed_at":"2026-10-24T14:13:30.035142+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, CarMax: truth score 92 out of 100, legitimacy confidence High, assessed 2026-10-24, https://truthsignal.com/business/carmax.com"}}