# Balsam Hill (balsamhill.com)

Is balsamhill.com legit and trustworthy? Truth score 84 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.

- Truth score: 84 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mostly satisfied, from Trustpilot 4 · 46,492 reviews; SmartCustomer 2 · 25 reviews; Reviews.io 1.25 · 502 reviews; average 4.0
- Claimed: no
- Assessed: 2026-10-31

## Business details

- Category: Home decor, soft furnishings and paint
- Sells: Physical goods
- Sells to: The public
- Kind of seller: Sells its own goods or services
- Licensed trade: No licence normally needed
- Domain age: 25 years
- Address: 50 Woodside Plaza, Suite 111 Redwood City, CA 94061
- Email address: Not found
- Phone number: +1 888-552-2572
- Contact page: https://balsamhill.com/contact-us
- Website: https://balsamhill.com/
- Social media: Facebook https://www.facebook.com/balsamhill, Instagram https://instagram.com/balsamhill/, X https://twitter.com/BalsamHill, YouTube https://www.youtube.com/user/balsamhillvideos
- Latest YouTube video: That's Not Coal... | Segment 2 | A "Picture Perfect" Christmas by Balsam Hill https://www.youtube.com/watch?v=r8lkEJzqxZc

## Summary

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 25 years ago, and is locked against transfer to someone else. It is on 4 social media platforms (Facebook, Instagram, X and YouTube), with its largest audience of 300,000 followers on Instagram. Customers have left 46,492 reviews on Trustpilot, averaging 4.0 stars out of 5. No malware or phishing warnings found for its website. Be cautious: its 502 reviews on Reviews.io average only 1.25 stars out of 5. Its 25 reviews on SmartCustomer average only 2.0 stars out of 5. We could not find an email address.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

## Positives

- We read 6 of its pages: contact, about, returns, delivery, terms and privacy (source: website)
- Its website address was registered 25 years ago (source: rdap)
- It is on 4 social media platforms (Facebook, Instagram, X and YouTube); the largest audience is 300,000 followers on Instagram (source: social)
- Excellent independent reputation: 46,492 reviews on Trustpilot, rated 4.0 stars out of 5 (source: reviews)
- No malware or phishing warnings found for its website (source: safe_browsing)

## Be cautious

- A substantial number of independent reviews (502 on Reviews.io), but it falls short with only 1.25 stars out of 5 (source: reviews)
- A low number of independent reviews (25 on SmartCustomer), but it falls short with only 2.0 stars out of 5 (source: reviews)

## Not found

- Email address information was not found from our checks. (source: website)

## How to check if balsamhill.com is legit

To check if balsamhill.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about balsamhill.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: nothing known (For information)
- Who they are: Domain registration: Its website address was registered 25 years ago (Clear)
- Who they are: Website details: We read 6 of its pages: contact, about, returns, delivery, terms and privacy (Clear). Pages found: contact (https://balsamhill.com/contact-us), about (https://balsamhill.com/about-us), returns (https://balsamhill.com/help-order), delivery (https://balsamhill.com/help-tracking-shipping), terms (https://balsamhill.com/terms-and-conditions), privacy (https://balsamhill.com/privacy-policy)
- Reputation and track record: Customer reviews: 47,019 reviews across 3 platforms, rated 1.25 to 4.0 out of 5 (Be cautious)
- Reputation and track record: Visitor traffic: Its visitor numbers jumped suddenly into the top 50,000 websites by November 2025: a burst of traffic rather than a steady history (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 24 years ago (Clear)
- Reputation and track record: Social presence: It is on 4 social media platforms (Facebook, Instagram, X and YouTube); the largest audience is 300,000 followers on Instagram (Clear)
- Safety: Malware and phishing: No malware or phishing warnings found for its website (Clear). This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name goes to spam (Clear)

## What its pages say

Quoted word for word from balsamhill.com's own pages.

- In their own words: “Since 2006, families around the world have welcomed Balsam Hill into their homes with our premium, lifelike artificial Christmas trees. Today, with trees still being our passion, we’ve expanded into greenery and heirloom quality décor offering customers more ways to celebrate their holiday traditions in their own unique way. We’re honored to be part of the stories and traditions of more than 3 million customers worldwide.” (https://balsamhill.com/about-us)
- How long you have to return: “Return or exchange eligible non-perishable products within 30 days of receipt or before December 25 (whichever comes first).” (https://balsamhill.com/help-order)
- Faulty or damaged items: “Products ineligible for return include perishable items, personalized items, items that are damaged due to improper care or use, and items for which a return has not been authorized.” (https://balsamhill.com/help-order)
- Delivery cost: “Refusing to accept delivery of any merchandise will result in a $75 service fee (per box).” (https://balsamhill.com/help-tracking-shipping)

## Could not be checked this time

- bbb

## Cite

Truth Signal, Balsam Hill: truth score 84 out of 100, legitimacy confidence High, assessed 2026-10-31, https://truthsignal.com/business/balsamhill.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/balsamhill.com