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# balenciaga.com

Markdown: [Snapshot](https://truthsignal.com/business/balenciaga.com/snapshot.md) [Full report](https://truthsignal.com/business/balenciaga.com/report.md)

## Website

balenciaga.com

Balenciaga Official Online Boutique GB Discover the Balenciaga GB official online boutique. Explore the latest collections of sneakers, handbags, and ready to wear for women and men.

balenciaga.com

One of the first images collected of this website on 27 Nov 2001

Checked on 12 Nov 2026, 21:17 Unclaimed

Own this business? Claim it now and get instant access to analytics, insights and further ways to improve your truth score.

## Truth score

Truth score 82 out of 100, High truth signals. Customer satisfaction: insufficient evidence

82 / 100

High truth signals

## Business details

Category: Designer and luxury fashion

Founded: 1917

Owned by: Kering

Places to visit: 2 stores London (2)

Sells: Physical goods

Sells to: The public

Kind of seller: Sells its own goods or services

Licensed trade: No licence normally needed

Domain age: 27 years

Address: Not found No address found using the trading company name

Email address: clientservice.gb@balenciaga.com

Phone number: [+44 20 3318 6027](tel:+44%2020%203318%206027)

Contact page: [balenciaga.com/en-gb/contactus](https://balenciaga.com/en-gb/contactus)

Website: [balenciaga.com](https://balenciaga.com/?utm_source=truthsignal.com&utm_medium=referral)

Social media: Not found

## Customer reviews, accreditations and complaints

Site Reviews Rating

[SmartCustomer](https://www.smartcustomer.com/reviews/balenciaga.com) · Read 12 November 2026 · 7 reviews · 3.1 out of 5 stars

Total 7 3.3 out of 5 stars

Trustpilot reviews are not included in this assessment. This business also has a [Trustpilot page](https://uk.trustpilot.com/review/balenciaga.com), which may contain additional customer reviews. We recommend checking these alongside the reviews shown here.

[Better Business Bureau](https://www.bbb.org/us/ny/new-york/profile/clothing/balenciaga-america-incorporated-0121-78844)

Customer satisfaction Insufficient evidence · From 7 reviews on 1 independent review site

App experience Insufficient evidence · No app ratings found

## Summary

Is balenciaga.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 7 public checks clear, 1 not found, 2 for information. Legitimacy confidence: high. App experience: insufficient evidence. Customer satisfaction: insufficient evidence.

We read 6 of its pages: contact, about, returns, delivery, terms and privacy. Its website address was registered 27 years ago, and is locked against transfer to someone else. No malware or phishing warnings found for its website. We could not find social media profiles or an address.

### Positives

- We read 6 of its pages · contact, about, returns, delivery, terms and privacy.
- Its website address was registered 27 years ago.
- No malware or phishing warnings found for its website.

### Not found

- Social presence information was not found from our checks.
- Address information was not found from our checks.

Our technical team has been informed.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

### What they offer

Discover the Balenciaga GB official online boutique. Explore the latest collections of sneakers, handbags, and ready to wear for women and men.

— Balenciaga Official Online Boutique GB, in their own words

Where to find them

Places: 2 stores · 1 town

- London 2

About them

Best for: “The platform also catalogues sounds created for runway shows and other activations.”

Sources [OpenStreetMap](https://www.openstreetmap.org/copyright) [Its homepage](https://www.balenciaga.com/en-gb) [Its about page](https://www.balenciaga.com/en-gb/about)

### How to check if balenciaga.com is legit

To check if balenciaga.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews (where buyers leave praise and complaints), visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about balenciaga.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](https://truthsignal.com/guides/how-to-know-if-a-shopping-site-is-legit).

### Who they are

Company details Based in the US; serves 7 countries; part of Kering; founded in 1917 (Wikipedia)

Country

Where the company is based: US

Why we believe that: its Better Business Bureau profile is a US listing

Which countries the company serves: Australia, Belgium, Canada, France, UK, Netherlands, US

Why we believe that: it publishes pages for 7 countries (hreflang), its structured data names the area it serves

From Wikipedia

Type (Wikipedia): société par actions simplifiée

Industry: Wholesale trade (business-to-business) of clothing and footwear

Parent company: Kering

Founded: 1917

Sources [Wikipedia](https://en.wikipedia.org/wiki/Balenciaga)

Domain registration Its website address was registered 27 years ago

- Its website address is locked against being transferred to someone else

Domain age: 27 years

Domain transfer lock enabled: Yes

Sources [ICANN Lookup](https://lookup.icann.org/en/lookup?name=balenciaga.com)

Website details We read 6 of its pages: contact, about, returns, delivery, terms and privacy

- Company contact email is available

HTTPS enabled: Yes

Contact phone number found: [+44 20 3318 6027](tel:+442033186027)

Contact page found: Yes

Hosting company: Akamai Technologies, Inc.

What its pages say

In their own words: “As music is an inherent part of Balenciaga’s culture and creative force, the Balenciaga Music platform was conceived to offer a 360 experience that includes hand-selected playlists, limited-edition merchandise, exclusive content, and interactive campaigns. It introduces mixes made by a variety of artists working all over the world through a large variety of genres, individually selected by Demna. These artists are invited to share their musical influences, collaborate on products, and/or produce original compositions—especially for Balenciaga.”

Who you're buying from: “The Website is owned and operated by Balenciaga, a company incorporated under the laws of France with a share capital of 23.271.525 €, registered with the Paris Trade and Corporate Register under unique identification number 775 668 122, with registered office at 16-18, rue Vaneau - 75007 Paris.”

Sources [Homepage](https://balenciaga.com/) [Contact page](https://balenciaga.com/en-gb/client-service) [Contactus](https://balenciaga.com/en-gb/contactus) [About page](https://balenciaga.com/en-gb/about) [Returns page](https://balenciaga.com/en-gb/guestorder) [Delivery page](https://balenciaga.com/en-gb/faq) [Terms page](https://balenciaga.com/en-gb/legal/terms-and-conditions-of-use/terms-and-conditions-use.html) [Privacy page](https://balenciaga.com/en-gb/legal/privacy-policy/privacy-policy.html) [En gb](https://balenciaga.com/en-gb)

Search engines and AI Lets in every search engine and AI tool

Which search engines and AI tools its robots.txt file lets read the website. Search engines list it in results; AI training tools learn from it; AI answer tools read it to answer someone’s question.

Search engines

All allowed

Google Search: Allowed by default Googlebot

Bing: Allowed by default Bingbot

AI training

All allowed

OpenAI: Allowed by default GPTBot

Anthropic: Allowed by default ClaudeBot

Google AI: Allowed by default Google-Extended

Apple AI: Allowed by default Applebot-Extended

Common Crawl: Allowed by default CCBot

Meta: Allowed by default meta-externalagent

ByteDance (TikTok): Allowed by default Bytespider

AI answers

All allowed

ChatGPT search: Allowed by default OAI-SearchBot

ChatGPT: Allowed by default ChatGPT-User

Claude search: Allowed by default Claude-SearchBot

Claude: Allowed by default Claude-User

Perplexity: Allowed by default PerplexityBot

Sources [robots.txt](https://balenciaga.com/robots.txt)

### Reputation and track record

Customer reviews, accreditations and complaints Rated 3.1 stars out of 5 from 7 reviews on [SmartCustomer](https://www.smartcustomer.com/reviews/balenciaga.com)

Platform · Rating · Reviews

[Trustpilot](https://uk.trustpilot.com/review/balenciaga.com) · Unknown · Unknown

[SmartCustomer](https://www.smartcustomer.com/reviews/balenciaga.com) · 3.1 out of 5 stars · 7

Total · 3.3 out of 5 stars · 7

[Better Business Bureau](https://www.bbb.org/us/ny/new-york/profile/clothing/balenciaga-america-incorporated-0121-78844)

Visitor traffic Real people visited its website in 24 of the last 24 months

- Real people have visited its website since February 2021 or earlier
- It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)

Monthly visitor data

Popularity among Chrome users: top 50,000 sites

First known user traffic: Feb 2021 or earlier

Months with real traffic, of the last 24: 24

Traffic pattern: sustained

Rank jump in the last 12 months: none

Rank drop in the last 12 months: none

Cloudflare Radar

Popularity across the internet: top 50,000 sites

Where its visitors are

Share of people looking up balenciaga.com, by country, over the last 2 days.

- Over 50%
- 5 to 50%
- 1 to 5%
- 0.2 to 1%
- Under 0.2%
- None seen

- 1 United States 44.4%
- 2 United Kingdom 5.6%
- 3 France 5.3%
- 4 Singapore 5.3%
- 5 Canada 4.8%
- 6 Germany 3.7%
- 7 Brazil 2.9%
- 8 Japan 2.9%
- 9 Netherlands 2.4%
- 10 South Korea 1.3%

Top 10 of 54 countries.

Sources [Chrome UX Report](https://developer.chrome.com/docs/crux) [Cloudflare Radar](https://radar.cloudflare.com/domains/domain/balenciaga.com)

Web history and authority The Internet Archive first saved a copy of its website 24 years ago

Website archive history: 24 years

Sources [First archived copy](https://web.archive.org/web/20011127/balenciaga.com)

Social presence We could not check how big its social media following is: the check ran out of time.

### What data this site collects about you

What its privacy policy says We found this business stores and uses your data

Says it may sell your personal data.: “Do we sell your personal information?”

Shares your data with other companies.: “The legal bases listed in this section will also apply when we share your data with third parties (as listed in the section With whom do we share your personal information? ) for the purposes mentioned below.”

Collects where you are.: “Geolocation data.”

May make automated decisions or build a profile about you.: “This use of your information includes some profiling activity.”

Says how long it keeps your data.: “When you have a Balenciaga profile, a temporary record or subscribe to our newsletters, we generally retain your personal information for 5 years from the last interaction you initiated with us.”

Says you can ask it to delete your data.: “You may also request correction of any inaccurate personal information relating to you and to request the deletion of your personal information.”

Has a data protection officer you can contact.: “If you need any further information regarding your rights, how to exercise any of your rights, or if you have any complaints or questions regarding our privacy practices, please contact our privacy team and Data Protection Officer at privacy@balenciaga.com or by completing the form available here (or see How can you contact us? ).” privacy@balenciaga.com

Source [Its privacy policy](https://www.balenciaga.com/en-gb/legal/privacy-policy/privacy-policy.html)

Tracking tools on its homepage Google Tag Manager

Named in its homepage's code when we read it. Others may load later, so this list may not be complete.

Google Tag Manager: Loads other tracking tools, which may not be listed here.

Uses OneTrust to ask which cookies you allow.

Source [Its homepage](https://balenciaga.com/)

### Safety

Malware and phishing No malware or phishing warnings found for its website This check is not perfect: it can miss a harmful site, and it can wrongly warn about a safe one.

Malware or phishing threat status: None found

Sources [Google Web Risk](https://docs.cloud.google.com/web-risk/docs/advisory)

Data breach history No known data breach involving the company

Known data breaches found: 0

Sources [Have I Been Pwned](https://haveibeenpwned.com/)

Domain and email security Its email is protected: mail forged in its name is blocked

Email

MX records: Yes

SPF record: Yes

DKIM key: Yes

DMARC record: Yes

DMARC policy: reject

Certificate

Security certificate browsers warn about: No

Certificate issuer: Let's Encrypt

Certificate type: DV

Certificate expires: 13 Dec 2026

Hosting

Nameservers: dns1.comlaude-dns.com
dns2.comlaude-dns.net
dns3.comlaude-dns.co.uk
dns4.comlaude-dns.eu

Address: 23.3.68.137
23.3.68.143

Sources [Its DNS records](https://dns.google/query?name=balenciaga.com&rr_type=TXT)

### Proof of ownership

What the business has done to prove it runs this website. Each proof adds points to its truth score, up to 5. A proof it has not added is never counted against it.

DNS record Not added yet +3 possible

What we check: A record the business adds in its domain's settings. Only someone who runs the website can add one.

When we check: On every check. The points stay only while the record is there.

Points: 0 of 3 added

Source balenciaga.com's DNS records

Run balenciaga.com? Add the record and 3 points are added to its truth score. [Prove you run this website](https://truthsignal.com/claim/balenciaga.com)

Email at its own domain Not added yet +1 possible

What we check: That someone at the business has confirmed an email address at its own website's domain.

When we check: When the address is confirmed. It counts from then on.

Points: 0 of 1 added

Source Truth Signal's own records

Run balenciaga.com? Confirm an email address at the domain and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/balenciaga.com)

Lets our checker read it Not added yet +1 possible

What we check: That its robots.txt file names our checker, TruthSignal, and lets it read the whole website.

When we check: On every check. The point stays only while the file allows it.

Points: 0 of 1 added

Source balenciaga.com/robots.txt

Run balenciaga.com? Let our checker read the whole website and 1 point is added to its truth score. [Prove you run this website](https://truthsignal.com/claim/balenciaga.com)

Points added to its truth score 0 of 5

Is this your business? Get the code to show this score on your website

<a href="https://truthsignal.com/business/balenciaga.com" title="See the full Truth Signal report on balenciaga.com"> <img src="https://truthsignal.com/business/balenciaga.com/badge.svg" alt="Truth Signal truth score for balenciaga.com" width="210" height="56" style="border:0" loading="lazy" decoding="async"> </a>

The badge always shows your latest score and links to your full report.

Something wrong on this report? [Dispute this page](https://truthsignal.com/contact?dispute=balenciaga.com). Tell us which row or warning is wrong and why. A person checks it against its source and replies by email; the report stays as it is until then.

### Change over time

- Truth score
- Social Followers
- Data points

[Register / log in to view](https://truthsignal.com/login?to=/business/balenciaga.com%23change)

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Other businesses in Designer and luxury fashion and related categories, those most like Balenciaga Official Online Boutique GB first.

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## Past reports

The report as it read each month, newest first:

- 2026-11: truth score 82, High: https://truthsignal.com/business/balenciaga.com/report/2026-11.md

## How the customers' Total rating is worked out

Bayesian average: 7 reviews at 3.5 stars added, so a few reviews move it less. The 7 added reviews at 3.5 stars are the weighting Trustpilot publishes for its TrustScore. With this business's figures:

(7 × 3.5 + 3.1 × 7 (SmartCustomer)) ÷ (7 + 7) = 3.3, to one decimal place

## Cite

Truth Signal, Balenciaga Official Online Boutique GB: truth score 82 out of 100, legitimacy confidence High, assessed 2026-11-12, https://truthsignal.com/business/balenciaga.com. Licence Truth Signal terms: free to read and quote with a link back; bulk copying, data sets, resale, white-label and model training need the paid API plan (https://truthsignal.com/terms). The same report as JSON: https://truthsignal.com/business/balenciaga.com.json
