# Alibaba.com (alibaba.com)

Is alibaba.com legit and trustworthy? Truth score 82 out of 100, high truth signals: 8 of 10 public checks clear, 2 for information. Legitimacy confidence: high. Customer satisfaction: mixed.

- Truth score: 82 out of 100
- Legitimacy confidence: high
- Customer satisfaction: mixed, from Trustpilot · 29,451 reviews · rating not read; SmartCustomer 3.5 · 13,231 reviews; BBB F · 0 of 140 resolved
- Claimed: no
- Assessed: 2026-10-08

## Summary

alibaba.com's website address was registered 27 years ago, and is locked against transfer to someone else. It is among the 500 most-visited sites on the internet (Cloudflare Radar). Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: businesses with many customers get complaints, and the number says more about reach than conduct. The Better Business Bureau rates it F, its lowest grade, for: Failure to respond to 138 complaint(s) filed against business. Of its 140 complaints closed in three years, 0 were resolved to the customer's satisfaction. We could not find an address, an email address or a phone number.

Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.

Final check: policy about read in a second reading of the site's own pages, each with a quote from the page, where our code found nothing.

## Positives

- Its website address was registered 27 years ago (source: rdap)
- It is among the 500 most-visited sites on the internet (Cloudflare Radar) (source: radar)
- Google Safe Browsing shows no malware or phishing warnings for its website (source: safe_browsing)

## Be cautious

- The Better Business Bureau rates it F, and does not accredit it; 0 of its 140 complaints closed in three years were resolved to the customer's satisfaction (source: bbb)

## Not found

- Address information was not found from our checks. (source: registry)
- Email address information was not found from our checks. (source: website)
- Phone number information was not found from our checks. (source: website)

## How to check if alibaba.com is legit

To check if alibaba.com is legit yourself, look at the same public records we did: the company register, who owns the web address and since when, customer reviews, visitor numbers, how long the site has existed, social profiles, malware lists, data breaches and email security. Each row below shows what that record says about alibaba.com; open a row to see the facts and the source to check them yourself. Step by step: [how to know if a shopping site is legit](/guides/how-to-know-if-a-shopping-site-is-legit).

- Who they are: Company details: Based in the US; serves the UK and the US · BBB rating F (For information)
- Who they are: Domain registration: Its website address was registered 27 years ago (Clear)
- Who they are: Website details: Found: https enabled (Clear)
- Reputation and track record: Customer reviews: 29,451 reviews on Trustpilot · SmartCustomer 3.5 stars from 13,231 reviews (Clear)
- Reputation and track record: Visitor traffic: It is among the 500 most-visited sites on the internet (Cloudflare Radar) (For information)
- Reputation and track record: Web history and authority: The Internet Archive first saved a copy of its website 27 years ago (Clear)
- Reputation and track record: Social presence: It is on 4 social media platforms (Facebook, Instagram, LinkedIn and TikTok); the largest audience is 28,875,728 followers on Facebook (Clear)
- Safety: Malware and phishing: Google Safe Browsing shows no malware or phishing warnings for its website (Clear)
- Safety: Data breach history: No known data breach involving the company (Clear)
- Safety: Domain and email security: Its email is protected: mail forged in its name is blocked (Clear)

## Cite

Truth Signal, Alibaba.com: truth score 82 out of 100, legitimacy confidence High, assessed 2026-10-08, https://truthsignal.com/business/alibaba.com. Licence CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). The same report as JSON: send Accept: application/json to https://truthsignal.com/business/alibaba.com