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website address was registered 20 years ago, and is locked against transfer to someone else. It is on 5 social media platforms (Facebook, Instagram, X, YouTube and LinkedIn), with its largest audience of 496,014 followers on Facebook. Customers have left 5,375 reviews on Trustpilot, averaging 4.0 stars out of 5. Google Safe Browsing shows no malware or phishing warnings for its website. Be cautious: its 15 reviews on SmartCustomer average only 2.7 stars out of 5. We could not find an email address or a phone number.","context":"Important context: Truth Signal weighs public evidence about this business. A high score means strong evidence that the business is established and legitimate, not a promise that it is safe to buy from or that every purchase will go well. A low score means the evidence is thin or raises concerns, not that the business is unsafe or a scam.","sections":[["Positives","good",[{"text":"Domain registered 20 years ago","source":"rdap","plain":true},{"text":"Social presence on 5 platforms: facebook, instagram, x, youtube, linkedin; largest audience 496,014 followers on facebook","source":"social","plain":true},{"text":"Great independent reputation: 5,375 reviews on Trustpilot, rated 4.0 stars out of 5","source":"reviews","plain":false},{"text":"No malware or phishing warnings","source":"safe_browsing","plain":true}]],["Be cautious","bad",[{"text":"A low number of independent reviews (15 on SmartCustomer), but it falls short with only 2.7 stars out of 5","source":"reviews","plain":false}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website","plain":false},{"text":"Phone number information was not found from our checks.","source":"website","plain":false}]]],"missing":[],"page":{"rows":[["Who they are","registry","Company details","building","Based in the US","info"],["Who they are","rdap","Domain registration","clock","Its website address was registered 20 years ago","good"],["Who they are","website","Website details","globe","Found: https enabled","good"],["Reputation and track record","reviews","Customer reviews","star","5,390 reviews across 2 platforms, rated 2.7 to 4.0 out of 5","bad"],["Reputation and track record","crux","Visitor traffic","eye","Real people visited its website in 23 of the last 24 months (Google Chrome usage data)","info"],["Reputation and track record","wayback","Web history and authority","history","The Internet Archive first saved a copy of its website 19 years ago","good"],["Reputation and track record","social","Social presence","users","It is on 5 social media platforms (Facebook, Instagram, X, YouTube and LinkedIn); the largest audience is 496,014 followers on Facebook","good"],["Safety","safe_browsing","Malware and phishing","bug","Google Safe Browsing shows no malware or phishing warnings for its website","good"],["Safety","hibp","Data breach history","lock","No known data breach involving the company","good"],["Safety","dns","Domain and email security","shield-check","Its email is protected: mail forged in its name goes to spam","good"]],"tally":"1 be cautious · 7 clear · 2 for information","held":null,"satisfaction":[["Trustpilot","4.0","5,375 reviews",false],["SmartCustomer","2.7","15 reviews",false],["Average","4.0","5,390 reviews on Trustpilot and SmartCustomer",false]],"found":{"registry":[],"rdap":[["Its website address is locked against being transferred to someone else","good"]],"website":[],"reviews":[["Rated 2.7 stars out of 5 from 15 reviews on SmartCustomer","good"],["Rated 4.0 stars out of 5 from 5,375 reviews on Trustpilot","good"]],"crux":[["Real people have visited its website since February 2021 or earlier","good"],["It is among the 50,000 most-visited sites on the internet (Cloudflare Radar)","good"]],"wayback":[],"social":[["Its YouTube channel has 47,700 subscribers and 332 videos, the latest uploaded on 16 Oct 2026","good"]],"safe_browsing":[],"hibp":[],"dns":[]},"provided":[],"sections":[["Positives","good",[{"text":"Its website address was registered 20 years ago","source":"rdap"},{"text":"It is on 5 social media platforms (Facebook, Instagram, X, YouTube and LinkedIn); the largest audience is 496,014 followers on Facebook","source":"social"},{"text":"Great independent reputation: 5,375 reviews on Trustpilot, rated 4.0 stars out of 5","source":"reviews"},{"text":"Google Safe Browsing shows no malware or phishing warnings for its website","source":"safe_browsing"}]],["Be cautious","bad",[{"text":"A low number of independent reviews (15 on SmartCustomer), but it falls short with only 2.7 stars out of 5","source":"reviews"}]],["Not found","none",[{"text":"Email address information was not found from our checks.","source":"website"},{"text":"Phone number information was not found from our checks.","source":"website"}]]]},"answer":"Is 23andme.com legit and trustworthy? Truth score 81 out of 100, high truth signals: 7 of 10 public checks clear, 1 to be cautious about, 2 for information. Legitimacy confidence: high. Customer satisfaction: mostly satisfied.","citation":{"source":"Truth Signal","url":"https://truthsignal.com/business/23andme.com","assessed_at":"2026-10-18T13:04:47.532406+00:00","licence":"CC BY 4.0","licence_url":"https://creativecommons.org/licenses/by/4.0/","cite_as":"Truth Signal, 23andme.com: truth score 81 out of 100, legitimacy confidence High, assessed 2026-10-18, https://truthsignal.com/business/23andme.com"}}